Hospitality Management

Overview

Hospitality businesses succeed by delivering memorable guest experiences profitably. This course covers the essentials of hospitality management: guest experience, rooms division and food and beverage operations, revenue and cost control, people management and marketing in hotels and hospitality venues.

Who should attend

Hotel and resort managers, department heads, supervisors and staff preparing for management roles in hospitality.

Training methodology

Interactive presentations, practical exercises, case studies, group discussions, role-plays where relevant, and a personal action plan that participants apply in their own work.

Objectives

By the end of this course, participants will be able to:

• Explain the structure and key departments of hospitality businesses
• Design and deliver a consistent guest experience
• Manage rooms division and food and beverage operations
• Control costs and read hospitality financial reports
• Lead hospitality teams and market the property

Course outline

Dates and fees