training@british-skills.co.uk+447700100602www.british-skills.co.ukBRT Skills Training FZCO, IFZA, Dubai Silicon Oasis, Dubai, United Arab EmiratesIssued: 3 November 2026
Specialised Sectors
Hospitality Management
Course codeSEC-HOS-001
Duration5 days
LanguageEnglish or Arabic
Subject areaSpecialised Sectors
Overview
Hospitality businesses succeed by delivering memorable guest experiences profitably. This course covers the essentials of hospitality management: guest experience, rooms division and food and beverage operations, revenue and cost control, people management and marketing in hotels and hospitality venues.
Who should attend
Hotel and resort managers, department heads, supervisors and staff preparing for management roles in hospitality.
Training methodology
Interactive presentations, practical exercises, case studies, group discussions, role-plays where relevant, and a personal action plan that participants apply in their own work.
Objectives
By the end of this course, participants will be able to:
- Explain the structure and key departments of hospitality businesses
- Design and deliver a consistent guest experience
- Manage rooms division and food and beverage operations
- Control costs and read hospitality financial reports
- Lead hospitality teams and market the property
Course outline
Day 1The Hospitality Industry
- Segments of the industry
- Hotel organisation and departments
- Ownership, management and franchise models
- Trends in hospitality
- Hospitality in the region
- Discussion: your property
Day 2Guest Experience
- The guest journey
- Service standards
- Personalisation
- Handling complaints
- Online reviews and reputation
- Workshop: map the guest journey
Day 3Rooms and F&B Operations
- Front office operations
- Housekeeping management
- Food and beverage outlets
- Banqueting and events
- Health, hygiene and safety
- Case study: operational problems
Day 4Financial Management
- Key metrics: occupancy, ADR and RevPAR
- Uniform system of accounts basics
- Cost control in rooms and F&B
- Budgeting and forecasting
- Profit and loss review
- Exercise: analyse a hotel P&L
Day 5People and Marketing
- Recruiting and training hospitality staff
- Motivation and retention
- Sales and distribution channels
- Digital marketing for hotels
- Sustainability in hospitality
- Management action plan
Upcoming dates and fees
| Dates | Venue | Fee |
|---|---|---|
| 23–27 November 2026 | Dubai | £4,500 per delegate |
| 8–12 February 2027 | Barcelona | £4,750 per delegate |
| 26–30 April 2027 | Singapore | £4,950 per delegate |
More dates and online registration: www.british-skills.co.uk/training-course/hospitality-management