Civil Registry & Public Services Administration
Overview
Civil registry and identity services are the gateway to almost every other public service. This course covers the management of civil registration and public service offices: accurate records, efficient procedures, document security, digitisation and citizen-friendly service delivery.
Who should attend
Civil registry directors and staff, public service office managers, and interior ministry officials.
Training methodology
Interactive presentations, regional and international public sector experiences, case studies, group work on participants' own institutions, practical exercises, and an action plan for each participant's entity.
Objectives
By the end of this course, participants will be able to:
- Explain the role of civil registration in public administration
- Improve accuracy and completeness of civil records
- Simplify procedures and reduce waiting times
- Protect records and prevent document fraud
- Plan the digitisation of registry services
Course outline
Day 1Civil Registration Systems
- Vital events and records
- Legal frameworks
- Links with health, education and statistics
- Common challenges
- Assessment
Day 2Records Accuracy
- Registration completeness
- Late and missing registrations
- Correcting errors
- Restoring lost records
- Exercise
Day 3Service Procedures
- Mapping service procedures
- Reducing documents and steps
- Queue management
- Service standards
- Redesign exercise
Day 4Security and Integrity
- Document security features
- Fraud prevention
- Access control
- Staff integrity
- Case study
Day 5Digital Registry
- Digitising archives
- Electronic registration systems
- Data protection
- Unique identification
- Action plan
