Civil Registry & Public Services Administration
Overview
Civil registry and identity services are the gateway to almost every other public service. This course covers the management of civil registration and public service offices: accurate records, efficient procedures, document security, digitisation and citizen-friendly service delivery.
Who should attend
Civil registry directors and staff, public service office managers, and interior ministry officials.
Training methodology
Interactive presentations, regional and international public sector experiences, case studies, group work on participants' own institutions, practical exercises, and an action plan for each participant's entity.
Objectives
By the end of this course, participants will be able to:
- Explain the role of civil registration in public administration
- Improve accuracy and completeness of civil records
- Simplify procedures and reduce waiting times
- Protect records and prevent document fraud
- Plan the digitisation of registry services
Course outline
- Vital events and records
- Legal frameworks
- Links with health, education and statistics
- Common challenges
- Assessment
- Registration completeness
- Late and missing registrations
- Correcting errors
- Restoring lost records
- Exercise
- Mapping service procedures
- Reducing documents and steps
- Queue management
- Service standards
- Redesign exercise
- Document security features
- Fraud prevention
- Access control
- Staff integrity
- Case study
- Digitising archives
- Electronic registration systems
- Data protection
- Unique identification
- Action plan
Upcoming dates and fees
| Dates | Venue | Fee |
|---|---|---|
| 18–22 January 2027 | Online | £2,450 per delegate |
| 29 March – 2 April 2027 | Istanbul | £4,250 per delegate |
| 7–11 June 2027 | Cairo | £3,750 per delegate |
More dates and online registration: www.british-skills.co.uk/training-course/civil-registry-public-services-administration