AI in Government: Smart Public Services
Overview
Government entities can use AI to deliver faster, more accessible services and make better use of limited resources. This course shows public sector leaders where AI adds real value in government work, how to start with practical projects, and how to protect citizens' rights and public trust along the way.
Who should attend
Ministry and agency leaders, directors of planning and IT, e-government teams, and public service managers.
Training methodology
Facilitated discussion, practical frameworks, case studies from different sectors, group exercises, short demonstrations of AI tools, and an action plan for each participant's organisation.
Objectives
By the end of this course, participants will be able to:
- Identify high-value AI uses in public services
- Prioritise realistic projects under resource constraints
- Design citizen-centred AI services
- Apply transparency, fairness and data protection safeguards
- Plan an AI roadmap for a government entity
Course outline
Day 1AI in Government
- Global and regional experiences
- Opportunities for public services
- Constraints in the public sector
- Readiness discussion
- National digital strategies
- Stakeholders in government AI
Day 2Smart Public Services
- Citizen inquiries and virtual assistants
- Application processing
- Arabic language services
- Service design exercise
- Document processing
- Accessibility for all citizens
Day 3AI for Planning and Decisions
- Data for policy and planning
- Resource allocation
- Inspection and enforcement targeting
- Case study
- Policy analysis support
- Evidence-based decisions
Day 4Trust and Safeguards
- Transparency to citizens
- Fairness and non-discrimination
- Data protection
- Accountability in public decisions
- Public consultation
- Ethics committees
Day 5Starting the Journey
- Choosing first projects
- Partnerships and procurement
- Skills in the civil service
- Entity roadmap
- Funding and donors
- Measuring public value
