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training@british-skills.co.uk+447700100602www.british-skills.co.ukBRT Skills Training FZCO, IFZA, Dubai Silicon Oasis, Dubai, United Arab EmiratesIssued: 3 November 2026
BRT Skills
Leadership, Strategy & Governance

Balanced Scorecard & KPI Design

Course codeLDR-STR-002
Duration5 days
LanguageEnglish or Arabic
Subject areaLeadership, Strategy & Governance

Overview

The balanced scorecard links strategy to measurable performance across financial, customer, process and learning perspectives. This course shows how to build a strategy map, design meaningful KPIs, set targets and use the scorecard to manage performance, not just report it.

Who should attend

Strategy and performance managers, department heads, quality and excellence staff, and business analysts.

Training methodology

Interactive presentations, practical exercises, case studies, group discussions, role-plays where relevant, and a personal action plan that participants apply in their own work.

Objectives

By the end of this course, participants will be able to:

  • Explain the balanced scorecard framework and its perspectives
  • Build a strategy map with cause-and-effect links
  • Design KPIs with clear definitions and targets
  • Cascade the scorecard to departments and teams
  • Use scorecard reviews to drive decisions

Course outline

Day 1The Balanced Scorecard
  • Origins and purpose
  • The four perspectives
  • Scorecards in public and private sectors
  • Common mistakes
  • Case examples
Day 2Strategy Maps
  • Cause-and-effect logic
  • Strategic objectives by perspective
  • Strategic themes
  • Building a strategy map
  • Peer review
Day 3Designing KPIs
  • Leading and lagging indicators
  • KPI definition sheets
  • Data sources and frequency
  • Avoiding too many KPIs
  • KPI workshop
Day 4Targets and Cascading
  • Setting realistic targets
  • Initiatives linked to objectives
  • Cascading to departments
  • Linking to individual objectives
  • Cascading exercise
Day 5Managing with the Scorecard
  • Dashboards and reporting
  • Strategy review meetings
  • Analysing performance gaps
  • Software and automation
  • Implementation plan

Upcoming dates and fees

DatesVenueFee
23–27 November 2026Doha⁦£4,500⁩ per delegate
22–26 February 2027London⁦£4,950⁩ per delegate
10–14 May 2027Vienna⁦£4,950⁩ per delegate

More dates and online registration: www.british-skills.co.uk/training-course/balanced-scorecard-kpi-design